MaxValue Factory Direct Cleaners


Privacy Policy


1. Introduction

MaxValue Factory Direct Cleaners Inc. (the “Company”, “we”, “us”, “our”, “MaxValue”, “MaxValue Cleaners”) is committed to protecting and safeguarding the privacy and security of users/guests and their personal information (unrelated to business designation and affiliation). Our policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the 10 principles of the Canadian Standards Association Model Code for the Protection of Personal Information.


2. Application

This privacy policy is an overview of our privacy procedures regulating the oversight of our Product(s) and Service(s) but inapplicable to personal information related to current, past or present contractors or employees of MaxValue.



3. How We Use Your Information

We may collect, use, disclose and retain personal information for the following purposes:

  • to open and maintain an account with us;
  • to offer and provide licenses, products and services;
  • to process orders for products/services;
  • to process payments;
  • to carry out customer surveys, in order to evaluate the needs, wants and satisfaction levels of our customers and to analyze and manage our business;
  • to provide and administer services and monitor your purchases, fees paid and payable, payment history, parties to transactions, payments and payment card usage;
  • to verify your identity as an authorized user concerning any accounts, and to implement, carry out and maintain security measures aimed at protecting our customers from identity theft, fraud and unauthorized access to accounts;
  • to comply with legal or regulatory requirements (including those related to security);
  • to promote and market products and services offered by us;
  • to provide for the purchase and license to online products/services for purchase;
  • to respond to inquiries from you;

4. Personal Information

Except as required for the foregoing, or as required or permitted by applicable law, MaxValue does not disclose personal information to third parties without your prior consent. In certain circumstances the personal information we collect and maintain may include:

  • your name, address, telephone number, email address or other information to contact or identify you;
  •  information about the goods or services provided to or by you;
  • information about your transactions with us, including bills, credit history, payment preference, billing and credit card information, and other details and preferences;
  • information from communications with you, including your feedback and requests for customer care;
  • where required by law to do so;
  • site activity information and cookies (see below)
  • location information of your mobile device when any one of our Apps is open on your device
  • voluntary information provided by you, which may include reviews and ratings, referrals, special order instructions, feedback, and other actions performed on the Website or App

5. Cookies and Tracking

We use a browser feature called a cookie to collect information anonymously and track user patterns on the site. A cookie is a small text file that is placed on your hard disk by a website and contains a unique identification number that identifies your browser, but not you, to our computers each time you visit the site. Cookies tell us which pages of our website are visited and by how many people. The information that cookies collect includes the date and time of your visit, your registration information, session identification number, and your navigational history and preferences. The use of cookies is an industry standard and many major browsers are initially set up to accept them. You can reset your browser to either refuse to accept all cookies or to notify you when you have received a cookie. However, if you refuse to accept cookies, you may not be able to use some of the features available on the site. Some third-party services providers may use cookies on our site. We have no control over those cookies and they are not covered by this privacy policy. Cookies allow us to identify registered users when they return to the site, eliminating the need for you to repeatedly enter the same information.


6. Privacy Principles

MaxValue is committed to the following 10 privacy principles:

A. Accountability
The overall responsibility for ensuring compliance with data privacy laws and privacy policy rests with MaxValue Factory Direct Cleaners Inc., and individuals within MaxValue have responsibility for the day-to-day collection and processing of personal information and may be delegated to act on behalf of the company.

We are responsible for personal information in our possession or custody, including personal information that we may transfer to third parties for processing. We will require our service providers to agree to contractual requirements that are consistent with our privacy and security policies. We will require that our service providers are prohibited from using personal information, except for the specific purpose for which we supply it to them.

B. Identifying Purposes
Either before or at the time of collection, we will identify the purposes for which we plan to use the personal information. Depending upon the way in which the personal information is collected, this can be done orally or in writing. MaxValue may use the information we collect for the following purposes:

(a) To provide services to our customers;
(b) To provide customers with access to MaxValue products;
(c) To respond to customer inquiries about accounts and other services;
(d) To understand our customers and prospective customers’ needs and to offer products and services to meet those needs;
(e) To conduct credit checks on customers or prospective customers; and
(f) To meet legal requirements

Unless required by law, we will not use personal information for a new purpose without the knowledge and consent of the individual to whom the information relates.

C. Consent
Personal information will only be collected, used or disclosed with the consent of the individual, except where otherwise permitted or required by law. The way in which we seek consent may vary depending upon the sensitivity of the information sought. We will obtain consent in all cases where the personal information involved is considered sensitive, such as income or health information.

Typically, we will seek consent for the use or disclosure of personal information at the time of collection. However, additional consent will be sought after the personal information has been collected if the personal information is required for a new purpose.

In certain circumstances, obtaining consent may be inappropriate. The federal PIPEDA and provincial privacy laws provide for exceptions where it is impossible or impractical to obtain consent. We will comply with the applicable legal requirements in all cases.

A customer may withdraw consent for the collection, use or disclosure of their personal information at any time, subject to any legal or contractual restrictions upon giving MaxValue reasonable notice. MaxValue will inform individuals of the implications, if any, of withdrawing consent and how to do so.

D. Limiting Collection
We will collect personal information by fair and lawful means and will limit the amount and type of personal information we collect to that which is necessary for our identified purposes.

E. Limiting Use, Disclosure and Retention
The law allows us, for legal or business purposes, to retain personal information for as long as is reasonable. Upon expiry of an appropriate retention period, bearing in mind reasonable legal and business requirements, personal information will either be destroyed in a secure manner or made anonymous. You should be aware that there may be legally required minimum retention periods, which we must and do observe. Should any consent, where consent is required, to our collection, use, disclosure or retention of personal information be revoked, the law also allows us to continue to retain the information for as long as is reasonable for legal or business purposes. In the event that revocation of any required consent may have consequences to the individual concerned, we will advise the individual of the consequences of revoking their consent where it is reasonable in the circumstances to do so.

F. Accuracy and Completeness
When we collect, use or disclose personal information, we will make reasonable efforts to ensure that it is accurate, up to date, and complete. This may involve requesting further information or updates from you. We do request that you advise us of changes to your personal information so that our records may remain current.

G. Safeguards
We recognize our legal obligations to protect personal information collected during the course of carrying on business. We have therefore made reasonable arrangements to secure against the unauthorized access, collection, use, disclosure, copying, modification, disposal, or destruction of personal information. All interactions with our services use the Transport Layer Security/Secure Sockets Layer (TLS/SSL) protocol. We use a third-party, industry-accepted Payment Gateway to securely process credit card transactions.

H. Openness
MaxValue makes information readily available about our policies and practices related to the management of personal information of customers and prospective customers. MaxValue’s Privacy Policy is posted on our website and informs customers and prospective customers about the type of personal information we may collect, what it is used for, and to whom the information may be disclosed.

I. Individual Access

i) Requests for Access to Personal Information
The law permits individuals to submit written requests to us to provide them with:

  • access to their personal information, if any, under our custody or control;
  • information about the purposes for which their personal information under our custody or control has been and is being used by us; and
  • the names of persons or entities to whom, and the circumstances in which, their personal information has been and is being disclosed by us.

We would also note that your ability to access your personal information under our control is not absolute and we reserve all our legal rights to not disclose personal information should we be of the view that it is not appropriate or reasonable to do so.

Our response to requests for access to personal information will in all cases be in writing, and will confirm whether we are providing all or part of the requested information, whether or not we are allowing access or providing copies, and, if access is being provided, when that will be given. If access or copies are refused by us, we will provide written reasons for such refusal and the section of The Personal Information Protection and Electronic Documents Act on which that refusal is based, along with the name of person at MaxValue who can answer questions about the refusal, and particulars of how the requesting individual can ask the Information and Privacy Commissioner of Canada to review our decision.

ii) Requests for Correction of Personal Information

The law permits individuals to submit written requests to us to correct errors or omissions in their personal information where that information is in our custody or control. We require that all such requests be in writing, without exception, and email is not considered to be in writing. We reserve the right to require sufficient information and detail from the individual in question in order to properly locate the information and provide a response. In the event that an individual alleges inaccuracies, errors or omissions in the personal information in our custody or control, we will either:

  • correct the personal information and, if reasonable to do so, send correction notifications to any other organizations to whom we disclosed the incorrect information; or
  • decide not to correct the personal information but annotate the personal information that a correction was requested but not made.

Corrections or amendments will not be made to opinions, including expert or professional opinions, as opposed to factual information, which may be corrected if in error.

J. Challenging Compliance
Any questions, requests, or complaints with respect to this Privacy Policy or about our privacy practices may be directed to


7. Third Party Websites

Please note that our website and our online services may contain links to other websites which are provided as a convenience for visitors to our website or users of our services only. If you choose to visit these websites, please note that they have their own privacy policies and practices. We do not have control over the policies or practices of these third-party websites and are not responsible for their content or activities.

We encourage you to review the privacy policies of any third-party websites before providing any personal information or engaging in any transactions. Your interactions with these websites are solely between you and the third-party and are subject to their terms and privacy policies.


8. Your Rights and Choices

If you wish to stop receiving promotional e-mails, you may do so by visiting by e-mailing You may also choose to unsubscribe from our e-mails by following the instructions in the bottom of the e-mail.


9. Amendment of Policy

We reserve the right to amend this Policy from time to time as required and without notice by posting an amended version on our website.


10. Contacting or Communicating with Us

If you have any questions with respect to our policies concerning the handling of your personal information, or if you wish to request access to, or correction of, your personal information under our care and control, please contact us at:

Our Corporate Address:
MaxValue Factory Direct Cleaners Inc.
302 Queen St S, Mississauga, ON L5M 1M2